Zendesk Partner Engineering
Custom Zendesk App, ZIS & Guide Theme Development
Scale your customer support operations with SaaSPal LLC. We build high-performance Zendesk Apps Framework (ZAF v2) applications, event-driven ZIS automations, and custom Guide themes.
End-to-End Zendesk Engineering Capabilities
From single-agent sidebar widgets to multi-brand enterprise integrations.
Custom ZAF v2 Application Development
Bespoke apps built with React, TypeScript, and the Zendesk Apps Framework (ZAF v2). Seamlessly embedded in ticket sidebars, user profiles, top navigation bars, and background background locations.
Zendesk Garden UI Integration
Strict adherence to Zendesk Garden design tokens, accessible React components, and typography to ensure apps feel native, fluid, and intuitive to support agents.
Zendesk Integration Services (ZIS) & Webhooks
Event-driven backend automations connecting Zendesk events to third-party ERPs, CRMs (Salesforce, HubSpot), and custom microservices with enterprise reliability.
Zendesk Guide Help Center Themes
Responsive, WCAG 2.1 AA accessible Help Center themes engineered with Curlybars, custom JavaScript widgets, instant search deflection, and multi-brand routing.
AI Copilot & Workflow Automation
Integration of LLMs and custom AI assistants into ticket triage, sentiment detection, automated tag categorization, and macro response recommendations.
Marketplace App Publishing & Maintenance
Complete lifecycle guidance from security reviews and OAuth 2.0 implementation to official Zendesk Marketplace app submission and long-term version compatibility.
Ready to Build Your Zendesk Application?
Book a technical architecture review with our team in Fort Worth, TX and Kathmandu, Nepal. We will evaluate your requirements and scope a production-ready solution.